How we do it
24 x 7 Central Operations Group
Lighthouse Live provides 360 the necessary time to organise alternative services to cover cleaner non-attendance due to sickness etc, despite the challenging environments, to effectively manage our service delivery and to proactively respond to any potential missed clean events. Our COG Central Operations Group, continuously monitor attendance in real-time.
Live Monitoring Field Activities.
Rapid Response Dispatching.
Work Order Request.
Periodical Scheduling.
Contract Manager
- Ensures contractual obligations, SLA and KPI’s are being met.
- Conducts formal and informal review meetings.
- Ensures seamless alignment of service delivery with contract specifications.
Operations Manager
- Collaborates with CM and CSM to ensure operational excellence.
- Oversees company operations, ensuring alignment to goals and objectives.
- Review QA audits and provide continuous improvement feedback.
Client Services Manager
- Primary point of contact.
- Ensures cleaning task scope of work being completed.
- Manages resource allocation, induction and training.
Central Operations Group
- Oversees administrative functions to ensure smooth operations.
- Monitors and reviews lighthouse activity.
- Process work order request, periodical service scheduling and provide updates.
Contract Management
Our system is crafted to eliminate choke points and bureaucracy, enhancing decision-making and fostering a culture of collaboration. Our flat management structure and open-door policy guarantee effective communication and continuous value addition, significantly improving our services quality and our team’s efficiency. Central to this is the critical role of the contract manager, who ensures seamless oversight and coordination.
Mobile Workforce
Management Software
Cleaning & Facilities Management
360 offer a wide range of services and often handle the largest assets and the biggest operations budgets of an organisation. You need technology that evolves and scales with your business and that offers effective cost control and risk mitigation. Trust 360’s workforce management software to help you improve productivity and reduce admin time through automation, provide insights for time-efficient deployment of your workforce and track and manage your service delivery requirements.
Proof of Service and Reporting
To evidence service completion, staff are required to complete a digital task form at the end of each service. 360 customises these forms to meet each client’s specific requirements, ensuring transparency and alignment with contractual obligations.
Each form allows the upload of unlimited photo and video media, providing clear visual proof of service completion.
Key benefits include:
- Date and time-stamped records
- Location data (metadata)
- Photo and video verification
- Monitoring of consumable levels
- Identification of service quality and performance
This evidence-based approach provides invaluable assurance when addressing any service concerns and demonstrates that even less frequently serviced assets are being consistently maintained to a high standard.
QA Quality Audits
360 continually monitor our service delivery through physical inspections and scheduled Quality Audits (QA’s). Our team will complete regular quality assurance audits across all site locations ensuring delivery standards and KPI’s are being met. 360’s QA reports include photos, notes, corrective actions, maintenance issues and much more.
These reports are accessible through our client portal, along with a PDF version
The objectives of performance QA reporting will be to:
- Ensure that 360 meets cleaning requirements and specifications.
- Demonstrate continuity and consistent quality.
- Provide information on upcoming scheduled and periodical services.
- Identify and eliminate future determined inadequate performance.
- Culture of no surprises whereby incidents, hazards etc. are reported.
- Provide a set of quantifiable measures of the overall performance.
Site inspections and QA’s will include a performance review of all the contracted services and preferably are signed by both parties at completion of the audit. Where areas score less than <85% percent clean on a visit, the Client Services Manager will ensure a rectification plan is implemented and training of staff to address the failure.
Record of Attendance
Lighthouse Live, 360’s cutting-edge solution, modernises remote and onsite workforce management by offering real-time insights into cleaner site attendance.
It records expected and actual arrival times, verifies authorised personnel, tracks attendance duration, and features a comprehensive Missed serivce Report tool. This system equips our managers and supervisors with the agility to promptly pinpoint and rectify any attendance issues, ensuring a defense against potential missed cleans. With Lighthouse Live, clients are guaranteed proactive site management by 360, which includes the immediate identification and communication of any missed cleaning instances, thereby assuring that clients are informed ahead of their own site managers.
360 is elevating service quality by defined geofenced assets, ensuring precise cleaner tracking for optimal task focus and service excellence. By establishing virtual boundaries for each asset, the geofencing system not only automates attendance verification but also helps in maintaining the high standards of service by making sure that cleaners are exactly where they need to be for the duration of their scheduled tasks. This proactive approach can significantly improve the service delivery model.
Key features of this system include:
- Defined geofenced boundaries.
- Automatic logout when cleaners exit the designated zone.
- Use of IT-locked mobile service phones to ensure security.
This integration of technology into our operational framework signifies 360’s commitment to delivering unmatched efficiency and transparency in our cleaning services, fostering a clean, well-organised, and professionally maintained environment.
Consumables & Supply Chain
Strategic Distribution Advantage
National Distribution Centre.
At 360, our commitment to excellence extends to every aspect of our operations, and it’s exemplified by our National Distribution Centre. This state-of-the-art facility stands as a testament to our unwavering dedication to superior service and sets us apart from our competitors in significant ways.
It allows us to efficiently manage and distribute cleaning products and equipment, ensuring timely deliveries and top-quality service that consistently surpasses industry standards. 360 National Distribution Centre isn’t just a facility; it’s a strategic advantage that underscores our position as a leader in the commercial cleaning and facilities management industry.
GECA Certified.
We are firmly committed to sustainably and environmental responsibility. Whenever possible we prioritise the use of products and solutions certified by GECA (Good Environmental Choice Australia), reinforcing our dedication to eco-friendly practices
Environmentally Friendly Chemical Range
Extensive range of environmentally preferable
360’s preferred chemical supplier is AGAR Chemicals. AGAR provides an extensive range of environmentally preferable products and are highly concentrated to reduce packaging, water cartage and freight. To ensure products are correctly diluted, Agar provide a variety of dispensing equipment which increases efficiency, reduces waste, and minimises cross contamination occurrences and OH&S risks. Spray bottles are colour and number coding products into eleven distinct categories. This provides staff with a simple and straightforward method for identifying chemicals, eliminating the risk of cross contamination and the misuse of products.
Environmentally Friendly Paper Range
FSC Certified.
With a mix of sugarcane pulp & mixed wood you don’t have to sacrifice on quality when going green. Enviroplus Eco Paper are a forest friendly paper range that are perfect for any facility looking to reduce their carbon footprint without sacrificing on high quality paper products.
- 2 Ply 400 Sheet Toilet Tissue
- 2 Ply 700 Sheet Toilet Tissue
- Slimline Hand Towel
- 2 Ply 300m Jumbo
- 80M Roll Towel
Compostable Biodegradable
Bin Liners
Lower your carbon footprint & reduce landfill waste.
Our Enviroplus range of compostable biodegradable bin liners are the ideal alternative to traditional plastic bags. The liner materials are derived from corn starch which will compost over time in home or commercial composting conditions.
These eco-friendlier bin liners are available in 30L, 80L, 120L and 240L.
- 30L Compostable Liner Red
- 80L Compostable Liner Blue
- 120L Compostable Liner Green
- 240L Compostable Liner Purple